優派 VX3218-PC-MHD 31.5" 16:9 165 Hz 曲面液晶遊戲顯示器

Returns Policy

Items deemed Dead on Arrival (DOA), Damaged in Transit, Faulty or Delivered Incorrectly

If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service team who will discuss your particular concerns and work with you to resolve the issue. This may mean the product needs to be returned with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. For items that are large and bulky (for example, gaming chairs), they need to be repacked in a manner that makes them safe to be transported or alternatively can be returned in store with any available packaging and we may be able to repack it for you.

We will also need you to provide the following details to enable us to efficiently deal with the situation:

1. Your full name, best contact telephone number, address and most importantly, your email address;
2. Tax Invoice or Order Number and if you organised return delivery yourself, the relevant tracking numbers;
3. Any relevant serial number(s) for the item; and
4. Reason for return (including any steps we can take to replicate any fault where applicable)

Once we receive the item, Umart will provide you with a Return Authority (RA) number via email. Our Warranty Team will test your item and may contact you for more information. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, we may need to refer your item(s) to the manufacturer for further testing and advice.

If it is determined that the product is not faulty and is working as expected, or it is determined that any defect or damage was caused after your took possession the item(s), we will return the product to you at your cost. You will be responsible for any costs associated related to the testing and/or return of the item(s) to you in this instance.

If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. Please contact our Customer Service team and we can arrange for this item to be returned to us at no cost and (if applicable) arrange for the correct product to be delivered to you.

Items deemed not of merchantable quality, not fit for purpose or incorrectly advertised

If you receive any product that is not of merchantable quality, not fit for its intended purpose made known to us, or not matching the description provided, please contact our Customer Service team and we will discuss your options and any refund where appropriate. We will also need you to provide the following details to enable us to efficiently deal with the situation:

1. Your full name, best contact telephone number, address and most importantly, your email address;
2. Tax Invoice or Order Number;
3. Any relevant serial number(s) for the item; and
4. Reason for return

Upon receipt of the returned product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will arrange for testing, repairing or replacement of the product, or a refund where appropriate.

不幸的是，有時會出現問題，您需要在保修期內寄出您的物品。我們的團隊將竭盡全力減少任何不便，但我們無法始終提供現場解決方案，因此需要與供應商或製造商交談。

因此，我們可能需要 3-4 週的時間來解決任何保修故障。這只是估計值，您的個人經歷可能會有所不同。在高峰期，這個時間也會增加。

通常，一旦我們收到物品，我們會嘗試在內部測試和復制故障，以便為您提供更快的響應。在某些情況下，我們也許可以自己解決。

如果問題更具技術性，我們可能需要聘請供應商或製造商（或在某些情況下，兩者）為您解決問題。在這些情況下，以下概述了每個階段的一般時間框架。這些時間範圍不考慮週末或公共假期。

1. 我們將聯繫供應商/製造商並要求提供 RA 編號。這是通過數字方式完成的，我們等待他們的回應。這可能需要 2-5 天才能發生。

2. 一旦我們收到供應商/製造商的回复，我們將與我們的交付合作夥伴協調退貨。這通常在 1 天內完成。

3. 我們的送貨合作夥伴從我們這裡取貨並將其運送到目的地。這可能需要 2-5 天。

4. 一旦收到，我們的供應商/製造商就會審查產品。所需時間各不相同，但平均而言，我們預計這可能需要 10-14 天才能解決。

5. 對產品進行測試/維修後，供應商/製造商可以進行以下任何操作；修理或更換物品，向我們提供“信用”，以便我們可以退款，或建議“未發現故障”。在某些情況下，他們可能會告訴我們該物品有物理損壞並且無法提供解決方案。如果超出保修期，他們也可能會提供報價以修復該物品。